System Logs

System Logs is a list of important changes to students. Use it to see what changes on a given day: who starts a trial, who gets a full place, who is finishing or moving, and whose medical information changed.

Swimio adds a log by itself when the change happens. You cannot add, edit or delete a log.

What Swimio logs

Each log has an Effective Date. This is the day the change applies to the student, not the day it was saved.

Change	What the log says	Effective Date
A student starts a trial from the waitlist	The student has joined the class from the waitlist, with their ability score.	The trial date.
A student starts a trial from a move request	The student is trialling the class from the move list, with their current instructor, day and ability score.	The trial date.
A student from the waitlist gets a full place	The student’s seat status changed to confirmed, and they are now enrolled in the class.	The first day of the full place.
A student is finishing a class	The student’s status changed to finishing, with the date of their last lesson.	The student’s last day.
A student is moving to another class	The student’s status changed to moving, with the date of their last lesson in the old class.	The student’s last day in the old class.
An offer or a trial is rejected	The student was removed from the class because the trial was rejected. This covers both Reject and Remove.	The start date of the offer.
A student’s Medical Condition changes	The student’s medical information was updated, with the new text.	The day of the change.

A log is added whether staff or the account holder made the change.

When a trial date changes, Swimio replaces the trial log. The new log has the new trial date.

View the logs

Select System Logs from the main menu.
In the Filter panel, pick an Effective Date. The list shows only logs for this one day, so a date is needed.
To narrow the list, choose one or both of these:
- Registers: logs for one register. Type in Filter Register to find it.
- Instructors: logs for the classes the instructor teaches, and medical changes for their students. Type in Filter Instructors to find them.
Select Show Logs.

Result: the list shows the logs that match all your choices. When nothing matches, it shows No result found.

To start again, select Reset at the top of the Filter panel. It clears the date, the register and the instructor.

The columns

Column	What it shows
Log	What changed.
Student	The student the log is about.
Effective Date	The day the change applies to the student.
Date Created	The day Swimio saved the log.

To show more logs on one page, choose 10, 25, 50 or 100 in the box above the list.

Export the logs

Choose your filters, as in View the logs.
Select Export Report.

Result: Swimio downloads an Excel file with the same four columns. It holds every log that matches your filters, not only the page you see.

Common problems

Problem	Why it happens	What to do
The list shows No result found	No logs match the date and filters you chose.	Check the Effective Date. For a trial, a finish or a move, pick the day the change applies, not the day staff saved it.
A change from yesterday is not on yesterday’s list	The list uses the Effective Date, not the Date Created.	Pick the day the change applies to the student. For example, a finish shows on the student’s last day.
A trial cancellation does not show	Swimio does not log a cancelled trial.	Check the class card or the student’s page instead.