Active students

The Active Students report lists the students who have a place in a class on one date. Each row shows the student’s class and their account holder’s contact details. Use it when you need to contact the families of a day’s classes, for example about a pool closure.

Who is in the list

A student is in the list when, on the date you choose (today when Date is empty):

They have a place in the class. This includes a full place, a trial, and a place held by an offer that is waiting for an answer. The Status column tells you which one it is.
Their place has started, and has not ended. A student who finishes on that date is still in the list. A student who starts later is not.
When you choose a date, their class runs on that date. A class that is closed on that date, or whose session is cancelled, is left out.

A reserved seat has no student, so it is not in the list.

Run the report

Select Reports, then Active Students, from the main menu.

In the Filter panel, choose the filters you need:

Filter	What it does
Date	The date to check. Leave it empty to list every student who has a place today, on any class day.
Student Name	Finds students by first name, last name or full name.
Registers	Shows only the registers you tick. You can tick more than one.
Instructors	Shows only classes taught by the instructors you tick. You can tick more than one.
Class Timings	The first box is the earliest start time. The second box is the latest end time. Only classes that start and end inside these times are shown. Select Clear to empty both boxes.

Select Find.

Result: the list shows the students who match all your filters.

To start again, select Reset at the top of the Filter panel. It clears every filter.

The columns

Column	What it shows
Register	The register of the class.
Day	The class day and times.
Instructor	The class’s main instructor.
Student	The student’s name.
Account Holder	The student’s main account holder.
Email	The account holder’s email address.
Phone	The account holder’s phone number, and their second phone number when they have one.
Status	Whether the student has a full place, is on a trial, or has an offer waiting for an answer.

Export the list

Select Export Report. Swimio downloads an Excel file with every student who matches your filters.

The file has the same information in these columns: Register, Day, Instructor, Timings, Student, Account Holder, Email, Primary Tel, Secondary Tel and Status.

Common problems

Problem	Why it happens	What to do
A student you expect is missing	Their place starts after the date, their class does not run on that date, or another filter hides them.	Check the Date, then select Reset and try again with fewer filters.
An instructor is not in the Instructors list	The list shows only staff with the Instructor role.	Filter by Registers or Class Timings instead.