Create, edit or cancel a move request

This page shows every place where staff create, change, or cancel a move request. For what a move request is, see Move Requests overview.

What you need before starting

The register is a Perpetual or Term register. A Crash Course register uses a direct move. See Make a direct move.
The register is active. You cannot create or change a move request in an archived register.
The student has a full place. A student on a trial cannot have a move request. Confirm the trial first.

The move request form

Every way of creating or editing a move request opens the same form. The form title is Move Request for and the student’s name.

Under Preferred Days, switch on each day the student can attend. You must switch on at least one day.
For each day you switched on, set the From and To times the student is free. Leave a time empty when the student has no limit on that side.
Select Save Move Request.

Result: Swimio shows Move request saved successfully, and the window closes.

How the days and times are used

A class fits the move request when, on at least one of the class days, the student is free for the whole class time. For example, a student free on Tuesday from 16:00 to 18:00 fits a Tuesday class from 16:30 to 17:15. They do not fit a Tuesday class from 17:30 to 18:30.

Create a move request

You can create a move request in two places.

From the class card

On the daily view, select the student’s name on the class card. The Student Information window opens.
Select the Move tab.
Fill in the move request form.

When the enrolment already has a move request, the form opens with its days and times. Saving it updates that request.

See Move a student for what happens next.

From the enrolment page

Open the student’s profile, then the Enrollments tab.
Find the enrolment you want to move, and select Details. The enrolment page opens.
Select the Move Requests tab. The tab label shows how many open move requests the enrolment has.
Select Create Move Request. The Create Move Request window opens.
Fill in the move request form.

The Create Move Request button does not show when the register is archived.

The Move Requests tab lists the enrolment’s open move request, with its Preferred Day/Time, Created At date, and an Edit button.

Edit a move request

Change a move request when the student’s free days or times change.

Open the move request in one of these places:
- On the Move Requests page, select Edit on the request’s row. See View move requests.
- On the enrolment page, in the Move Requests tab, select Edit.
- On the class card, open the student and select the Move tab.
The form opens with the current days and times. The window title is Edit Move Request when you open it with Edit.
Change the days and times.
Select Save Move Request.

Result: Swimio shows Move request saved successfully. The request keeps its Created At date.

Cancel a move request

Cancel a move request when the student no longer wants to move.

Open the student’s profile.
Select the Move Requests tab. Each open move request shows its register, a Pending badge, its Created date, and its Preferred Schedule.
Select Cancel on the move request.
Swimio asks Are you sure? and warns You won’t be able to revert this! Select Yes.

Result: Swimio shows Move Request cancelled successfully, and the request leaves every list. The student stays in their current class.

A cancelled move request cannot be restored. To move the student later, create a new move request.

Common problems

Problem	Why it happens	What to do
You already have an active move request for this enrollment.	The enrolment already has an open move request. An enrolment can have only one.	Select Edit on the existing request in the Move Requests tab, and change its days and times.
At least one day and time must be selected.	No day is switched on in the form.	Switch on at least one day, then save again.
You are not allowed to move this seat	The register is archived.	You cannot move students in an archived register.
The student does not show in the Offer Space Move Requests tab	The request is for a different register, the student’s days and times do not fit the class, or an offer for the request is already open.	Check the request’s days and times. Edit them if the student’s free time has changed.