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Move Requests overview

A move request records that a student wants a different class in the same register, for example a different day or time. The student keeps their current place while they wait. When a place in a class that suits them is free, staff offer it to them. The student moves only when the new place is confirmed.

Which registers use move requests

Section titled “Which registers use move requests”
Register type How a student moves
Perpetual and Term With a move request.
Crash Course With a direct move. The student moves at once, with no move request. See Move a student.

What a move request holds

Section titled “What a move request holds”
  • The student and the enrolment they want to move.
  • The register. The new class is always in the same register.
  • Preferred days and times: the days the student can attend, with a From and To time for each day.
  • VIP: helps Smart Match choose between move requests that fit a place equally well. See View move requests.
  • Created At: the date the request was made.

Rules

Section titled “Rules”
  1. Only a full place can be moved. A student on a trial cannot have a move request. Confirm the trial first.
  2. One move request per enrolment. When you save a move request for an enrolment that already has one, Swimio updates the existing request.
  3. The register must be active. You cannot create or change a move request in an archived register.
  4. Move requests have no purgatory strikes. Strikes count on waitlist entries only. See VIP and purgatory strikes.

How staff use move requests

Section titled “How staff use move requests”
  • Offer Space has a Move Requests tab. It lists the move requests in the class’s register whose preferred days and times fit the class. The tab shows how many there are. See Offer a space.
  • Smart Match can check move requests before the waitlist. See Smart Matches overview.

The life of a move request

Section titled “The life of a move request”

  1. Staff create the move request. The student stays in their current class. See Create, edit or cancel a move request.

  2. Staff offer a place in another class. The request is set aside. It does not show in the lists while the offer or trial is open.

  3. The offer or trial ends. What happens next depends on the result:

    Result What happens to the move request
    The new place is confirmed The student moves. The request is complete.
    The offer or trial is Rejected The request comes back, and the student can be offered another place.
    The offer expires with no answer The request comes back.
    The trial expires The request comes back.
    Remove is chosen on a trial The request is cancelled.
    The trial is cancelled The request comes back or is cancelled, as staff choose.

    See Offer and trial statuses.

When the student moves

Section titled “When the student moves”

When the new place is confirmed:

  • The student’s place in the old class ends after their last session there, before the new start date.
  • The old class card shows Moving action Required on the student’s row. Staff select it to offer the free place to someone else.
  • The student keeps the same enrolment. Only their class changes.

See Move a student.

How a move request ends without a move

Section titled “How a move request ends without a move”
  1. Staff cancel it. See Cancel a move request.
  2. Staff choose Remove on a trial, or Cancel and Delete Move Request when they cancel a trial.
  3. The student is finished. Swimio cancels their move request.
  4. The register is archived. Its move requests no longer show in any list.
Section titled “Related pages”