Getting help
Check the relevant guide
Section titled “Check the relevant guide”Open the documentation section that matches the Swimio area you are using. Check its task instructions, business rules, and troubleshooting pages.
Record what happened
Section titled “Record what happened”Before asking for help, note:
- The page you were using.
- What you were trying to do.
- What you expected to happen.
- What happened instead.
- Any message shown by Swimio.
Do not include passwords or private customer information in support messages or screenshots.
Contact the right person
Section titled “Contact the right person”Contact your organisation’s Swimio administrator when your question is about access or permissions. Use your normal Swimio support contact when a feature does not work as expected.